In this episode of SaaS Connect by Cloud Software Association, we welcome Laura Padilla, Head of Global Channel, Platform Sales and BD at Zoom at the time of this presentation and now VP, Global Partners and Services at Airtable.


Laura discusses:

  • The explosive success of Zoom during the pandemic and how to build for scale and hypergrowth.
  • Zoom’s growth: in 2019 the company had 74,000 customers and 1,700 employees. After the pandemic, it had grown to 500,000 customers and more than 6,800 employees. Zoom’s partner team grew 670% and, today, 30% of its current revenue is attributed to partners. 
  • The 4 Ps of partner ecosystem success:
    1. Product
    2. Program
    3. Partners 
    4. People


Resources Mentioned:



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